Remote Customer Service Specialist — Engineering Projects

Zephyrus Engineering Limited; San Diego (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Health, dental, and vision insurance

Retirement savings plan with employer contributions

Paid time off (PTO) and holidays

Professional Development Opportunities

Flexible Work Options

Job summary

A dynamic engineering firm is looking for a Customer Service Representative to manage client communications and support project management efforts. Ideal candidates will have 2+ years of experience in customer service, excellent communication skills, and familiarity with CRM tools. This is a remote position for residents of the United States, offering a competitive salary and a collaborative work environment.

Qualifications

• 2+ years of experience in customer service, preferably in engineering or construction.
• Familiarity with project management software is a plus.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and web portals.
• Build and maintain positive relationships with clients, contractors, and vendors.
• Prepare service proposals, quotes, and customer reports as required.
• Identify recurring customer concerns and propose improvements.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to multitask

Detail-oriented

Education

Associate degree or higher in Business Administration

Tools

CRM tools (Salesforce, Zoho, HubSpot)

Microsoft Office Suite

Job description

A dynamic engineering firm is looking for a Customer Service Representative to manage client communications and support project management efforts. Ideal candidates will have 2+ years of experience in customer service, excellent communication skills, and familiarity with CRM tools. This is a remote position for residents of the United States, offering a competitive salary and a collaborative work environment.