Remote Customer Support Specialist - Construction Tech

FieldFlō; Denver (CO); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for career advancement

Supportive work environment

Job summary

A growing technology company is looking for a detail-oriented Customer Support Representative to assist customers with navigating software and troubleshooting issues. Ideal candidates will have 1-3 years of experience in construction or similar fields and strong communication skills. This full-time position offers a hybrid work model and competitive salary range of $50,000 to $60,000, along with opportunities for professional growth within the company.

Qualifications

• 1-3 years of experience in the construction industry, field services, or a related environment.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in SaaS support or customer service is a plus.

Responsibilities

• Serve as the first point of contact for customer inquiries via email/phone/chat.
• Troubleshoot product issues, document customer interactions, and provide solutions.
• Contribute to Help Center articles and training resources.

Skills

Customer-first mindset

Strong written and verbal communication

Attention to detail

Critical thinking

Collaboration

Ability to troubleshoot complex problems

Adaptability in fast-paced environments

Tools

HubSpot CRM

Intercom

Job description

A growing technology company is looking for a detail-oriented Customer Support Representative to assist customers with navigating software and troubleshooting issues. Ideal candidates will have 1-3 years of experience in construction or similar fields and strong communication skills. This full-time position offers a hybrid work model and competitive salary range of $50,000 to $60,000, along with opportunities for professional growth within the company.