Construction SaaS Customer Support Specialist

FieldFlō; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement opportunities

Benefits package

Job summary

A growing management platform company is seeking a Customer Support Representative in Denver, Colorado. You will be the first point of contact for customers, helping them navigate the software and resolve issues. This role requires 1–3 years of experience in the construction or field services industries. The ideal candidate will possess strong communication and troubleshooting skills. Competitive compensation ranges from $50–$60K plus annual variable bonuses based on performance.

Qualifications

• 1–3 years of experience in construction or related fields.
• Strong written and verbal communication skills.
• High attention to detail and organizational skills.
• Ability to troubleshoot complex problems.

Responsibilities

• Serve as the first point of contact for customers.
• Troubleshoot product issues and provide solutions.
• Document and follow through on all customer interactions.

Skills

Customer-focused

Troubleshooting

Communication skills

Organizational skills

Critical thinking

Tools

HubSpot CRM

Intercom

Job description

A growing management platform company is seeking a Customer Support Representative in Denver, Colorado. You will be the first point of contact for customers, helping them navigate the software and resolve issues. This role requires 1–3 years of experience in the construction or field services industries. The ideal candidate will possess strong communication and troubleshooting skills. Competitive compensation ranges from $50–$60K plus annual variable bonuses based on performance.