Remote Technical Support Specialist - Construction Software

Foundation Software; Strongsville (OH); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Tickets to Cleveland sporting events

Wellness incentives

Free local rec center membership

401(k) with match

Paid vacation & holidays

Job summary

Foundation Software LLC is seeking Technical Support Representatives to join our remote support team in Northeast Ohio. You will provide remote technical services to clients, joining a talented group focused on delivering world-class training and support.

As a technical support representative, you will troubleshoot software/hardware, document issues, and coordinate with internal teams. The role offers Monday–Friday shifts with varying times and a strong team atmosphere.

Qualifications

• Serve as the first point of contact for clients with product issues.
• Troubleshoot software and hardware components to resolve problems.
• Research and log client issues in call-center software.
• Coordinate with internal teams to notify them of issues.
• Maintain familiarity with software modules and industry trends.
• Follow department procedures and project a professional image.

Responsibilities

• Serve as the first point of contact for clients experiencing product issues.
• Troubleshoot software/hardware components to identify and resolve issues.
• Research and track client issues in call-center software.
• Communicate with internal departments as needed to notify them of issues.
• Maintain expertise with software modules and industry factors.
• Follow SOPs and provide thorough assistance to clients and third parties.

Skills

Active listening

Top-level support

Written communication

Organizational skills

Explain technical details

Independent problem solving

Microsoft Word

Microsoft Excel

Record-keeping

Basic math

SQL / databases

Tools

Microsoft SQL

Job description

Foundation Software LLC is seeking Technical Support Representatives to join our remote support team in Northeast Ohio. You will provide remote technical services to clients, joining a talented group focused on delivering world-class training and support.

As a technical support representative, you will troubleshoot software/hardware, document issues, and coordinate with internal teams. The role offers Monday–Friday shifts with varying times and a strong team atmosphere.