Remote Customer Support Specialist

Lifetime Construction; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Lifetime Construction is seeking a customer service representative to assist customers via multiple channels, provide accurate information, and resolve routine issues. You will document interactions, maintain records, and follow up on inquiries while staying professional in a remote work setting.

The ideal candidate has strong communication skills, problem-solving ability, and time-management discipline. Prior experience is helpful but not required, and training will be provided to ensure policy

Qualifications

• Strong written and verbal communication skills.
• Good problem-solving and interpersonal abilities.
• Familiarity with email and online communication tools.
• Ability to multitask, stay organized and manage time effectively.
• Positive attitude and willingness to learn.
• Customer service experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other approved channels.
• Provide accurate information about services, policies, and procedures.
• Assist customers with questions, concerns, and routine service requests.
• Document customer interactions and maintain accurate records.
• Follow up on unresolved inquiries and escalate complex issues to the appropriate department.
• Maintain professional and courteous communication at all times.
• Protect confidential customer and company information.
• Participate in virtual meetings and training sessions as required.

Skills

Written communication

Verbal communication

Problem-solving

Interpersonal skills

Time management

Organization

Attention to detail

Customer service experience

Tools

Email

Online chat tools

Job description

Lifetime Construction is seeking a customer service representative to assist customers via multiple channels, provide accurate information, and resolve routine issues. You will document interactions, maintain records, and follow up on inquiries while staying professional in a remote work setting.

The ideal candidate has strong communication skills, problem-solving ability, and time-management discipline. Prior experience is helpful but not required, and training will be provided to ensure policy