Remote Tech Support Specialist (Construction Software)

Foundation Software; Strongsville (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid vacation

Paid holidays

401(k) with match

Tuition reimbursement

Job summary

Foundation Software LLC is a national developer of construction software seeking Technical Support Representatives to provide remote technical services to clients. Our team delivers world-class training and supports contractors across software modules in a Monday–Friday schedule with varying shift times.

You will troubleshoot issues, document details, and coordinate with internal departments to resolve client problems.

Qualifications

• Active listening to identify root causes
• Provide high-quality support to clients and colleagues
• Excellent written and verbal communication skills
• Strong organizational abilities and teamwork
• Explain complex technical details in simple terms
• Address complex issues independently within protocols
• Working knowledge of Word and Excel
• Accurate, thorough record-keeping
• Basic math skills
• Technical computer knowledge; SQL/database experience is a plus

Responsibilities

• Serve as the first point of contact for clients with product issues
• Troubleshoot software and hardware components to resolve problems
• Research and investigate client issues
• Log and track issues in the call-center system with details
• Coordinate with internal teams to communicate client issues
• Maintain up-to-date knowledge of software modules and industry factors
• Follow department SOPs and professional standards
• Represent Foundation Software professionally to clients and partners
• Other duties as assigned

Skills

Active listening

Top-level support

Written and verbal communication

Organizational skills

Explain technical details simply

Independent problem solving

Microsoft Word

Microsoft Excel

SQL databases

Tools

Microsoft Word

Microsoft Excel

SQL databases

Job description

Foundation Software LLC is a national developer of construction software seeking Technical Support Representatives to provide remote technical services to clients. Our team delivers world-class training and supports contractors across software modules in a Monday–Friday schedule with varying shift times.

You will troubleshoot issues, document details, and coordinate with internal departments to resolve client problems.