Remote Customer Support Specialist: Billing & Tech Help

WEX, Inc.; Manchester (NH); On-site; USD 19,000 - 27,000; Full time

Job summary

WEX, Inc. in Manchester, NH is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing and technical support across phone and email. You will support multiple call centers and shift options, working from a private home workspace with a reliable internet connection.

The role focuses on customer engagement, issue resolution, and system navigation, using Salesforce for documentation and maintaining privacy and compliance standards.

Qualifications

• High school diploma or GED required.
• Solid computer and keyboarding skills; proficient with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule including weekends and holidays.
• Must pass a background check.

Responsibilities

• Answer inbound calls and emails with a professional attitude and adapt to the customer's needs.
• Resolve billing questions, payments, and account maintenance as the single point of contact.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously to provide the fastest resolution.
• Maintain security and privacy in handling customer data and comply with company policies.
• Document interactions in the Salesforce CRM.

Skills

Phone etiquette

Multitasking

Communication skills

Work from home

Education

High School Diploma or GED

Tools

Salesforce

VoIP systems

Google Workspace

Job description

WEX, Inc. in Manchester, NH is seeking a Customer Service Specialist to handle inbound inquiries about accounts, billing and technical support across phone and email. You will support multiple call centers and shift options, working from a private home workspace with a reliable internet connection.

The role focuses on customer engagement, issue resolution, and system navigation, using Salesforce for documentation and maintaining privacy and compliance standards.