Remote Customer Support Specialist – Billing & Tech Help

WEX, Inc.; Bismarck (ND); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) for a remote position based in Bismarck, North Dakota. The role involves providing customer support through phone and email for various WEX services, including health benefits and fleet management. Candidates should have strong communication skills and a willingness to learn multiple systems effectively.

This position requires a High School diploma or GED and involves handling account inquiries and technical support. Flexibility in schedule is necessary, and candidates must have a reliable internet connection.

Qualifications

• High School Diploma or GED is required.
• Positive attitude with excellent communication skills.
• Experience working in a fast-paced environment.

Responsibilities

• Answer incoming calls and handle email inquiries professionally.
• Troubleshoot customer issues with WEX platforms.
• Document customer interactions accurately in the CRM.

Skills

Positive, professional attitude

Strong verbal and written communication skills

Ability to learn new systems quickly

Excellent phone etiquette

Solid computer and keyboarding skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce

Job description

WEX, Inc. is seeking a Customer Service Support 1 (CSS1) for a remote position based in Bismarck, North Dakota. The role involves providing customer support through phone and email for various WEX services, including health benefits and fleet management. Candidates should have strong communication skills and a willingness to learn multiple systems effectively.

This position requires a High School diploma or GED and involves handling account inquiries and technical support. Flexibility in schedule is necessary, and candidates must have a reliable internet connection.