Remote Customer Support Specialist – 40 hrs/wk + Benefits

OneTouch Direct; Oklahoma City (OK); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Training & Development

Work From Home

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat and assist customers with troubleshooting and orders. This role supports clients from home, with a focus on timely, professional service.

Requirements include a high school diploma and 1-2 years of customer service experience, plus strong communication and problem-solving skills for independent remote work.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication.
• Strong problem-solving and critical thinking.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Job description

OneTouch Direct is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat and assist customers with troubleshooting and orders. This role supports clients from home, with a focus on timely, professional service.

Requirements include a high school diploma and 1-2 years of customer service experience, plus strong communication and problem-solving skills for independent remote work.