Remote Customer Service Specialist – Full-Time + Benefits

OneTouch Direct, LLC; Oregon; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work From Home

Health Plan

401k/IRA

Paid Time Off

Training & Development

Overtime opportunities

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to work from home and support customers with inquiries about our products and services.

You will respond to inquiries via phone, email, or chat, assist with troubleshooting, and process orders and returns while escalating complex issues as needed. A high school diploma and 1–2 years of experience are required, with a reliable internet connection and quiet home office essential.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to work from home and support customers with inquiries about our products and services.

You will respond to inquiries via phone, email, or chat, assist with troubleshooting, and process orders and returns while escalating complex issues as needed. A high school diploma and 1–2 years of experience are required, with a reliable internet connection and quiet home office essential.