Remote Customer Support Specialist — Growth & WFH

OneTouch Direct; United States; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Training & development

Work from home

Job summary

OneTouch Direct is seeking a Remote Customer Service Representative to handle inquiries, troubleshoot issues, and process orders from a home office. Live in the San Antonio region to be considered.

The role emphasizes timely, professional communication, problem solving, and delivering exceptional service to our customers. Responsibilities include assisting customers via phone, email, or chat, escalating complex issues, and contributing feedback to improve processes.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication skills

Problem solving

Time management

Remote work

Internet reliability

Education

High school diploma or equivalent

Job description

OneTouch Direct is seeking a Remote Customer Service Representative to handle inquiries, troubleshoot issues, and process orders from a home office. Live in the San Antonio region to be considered.

The role emphasizes timely, professional communication, problem solving, and delivering exceptional service to our customers. Responsibilities include assisting customers via phone, email, or chat, escalating complex issues, and contributing feedback to improve processes.