Remote Customer Experience Specialist

OneTouch Direct, LLC; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat. You will troubleshoot issues, process orders and returns, and escalate complex problems to senior staff as needed.

The role requires a high school diploma or equivalent and 1–2 years of customer service experience, with strong communication skills and the ability to work independently from a home office.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet home office.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Communication skills

Problem solving

Time management

Remote work

Education

High school diploma or equivalent

Tools

Windows 11

USB headset

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat. You will troubleshoot issues, process orders and returns, and escalate complex problems to senior staff as needed.

The role requires a high school diploma or equivalent and 1–2 years of customer service experience, with strong communication skills and the ability to work independently from a home office.