Remote Customer Support Specialist

OneTouch Direct, LLC; Oklahoma City (OK); A distancia; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan

401k

Life Insurance

Paid Time Off

Work From Home

Training & Development

Descripción de la vacante

OneTouch Direct is seeking a Remote Customer Service Representative to serve as the frontline support for customers, handling inquiries about our products and services from the comfort of a home office. You will respond via phone, email, or chat, troubleshoot issues, process orders, and escalate complex cases to senior staff.

The ideal candidate has a high school diploma, 1–2 years of experience, strong communication, and reliable internet.

Formación

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Ability to work independently in a remote setting.
• Reliable internet and a quiet home office.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Conocimientos

Customer service

Communication

Problem solving

Time management

Remote work

Independent work

Educación

High school diploma or equivalent

Descripción del empleo

OneTouch Direct is seeking a Remote Customer Service Representative to serve as the frontline support for customers, handling inquiries about our products and services from the comfort of a home office. You will respond via phone, email, or chat, troubleshoot issues, process orders, and escalate complex cases to senior staff.

The ideal candidate has a high school diploma, 1–2 years of experience, strong communication, and reliable internet.