Remote Customer Support Pro - Work From Home & Grow

OneTouch Direct, LLC; Atlanta (GA); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Training & Development

Work From Home

Overtime Opportunities

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to support customers from a home office. You will handle inquiries via phone, email, or chat, troubleshoot issues, and process orders, amendments, and returns with accuracy and courtesy.

Ideal candidates have a high school diploma and 1–2 years in customer service, plus strong communication and problem-solving skills. A quiet, reliable home workspace and wired internet are required.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Communication skills

Problem solving

Time management

Independent work

Remote work readiness

Education

High school diploma

Tools

Laptop/PC

Headset

Internet connection

Ethernet

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to support customers from a home office. You will handle inquiries via phone, email, or chat, troubleshoot issues, and process orders, amendments, and returns with accuracy and courtesy.

Ideal candidates have a high school diploma and 1–2 years in customer service, plus strong communication and problem-solving skills. A quiet, reliable home workspace and wired internet are required.