Remote Customer Service Representative - TX, GA, OK

OneTouch Direct, LLC; New York (NY); À distance; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health Care Plan

Retirement Plan (401k/IRA)

Life Insurance

Paid Time Off

Training & Development

Work From Home

Résumé du poste

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join our team from a home office. You will assist customers with inquiries, troubleshoot issues, and support them through order processing and returns, ensuring a high level of service.

Applicants should have strong communication and problem-solving skills, with 1–2 years of customer service experience and a high school diploma. Remote work requires a reliable wired internet connection and a quiet work environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written; strong problem-solving abilities.

Responsabilités

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary; provide feedback to improve processes.

Connaissances

Customer service

Communication skills

Problem-solving

Independent work

Formation

High school diploma or equivalent

Description du poste

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia.Candidates must live in San Antonio, TX, Oklahoma or Georgia. If in Oklahoma, applicants in Duncan, OK and Ada, OK or within 45 miles of Stephens County and Pontotoc County are ineligible for this position.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.Assist customers with troubleshooting issues and provide accurate solutions.Process orders, amendments, and returns efficiently.Escalate unresolved issues to senior staff when necessary.Provide feedback to improve customer service processes.

Requirements

High school diploma or equivalent required.1-2 years of customer service experience preferred.Excellent communication skills, both verbal and written.Strong problem‑solving skills and an ability to think critically.Ability to work independently and manage time effectively in a remote setting.Reliable internet connection and a quiet home office environment.Previous experience in a call center or remote support role is a plus.

Required Equipment

Windows laptop or desktop with webcamMinimum Dual‑Core 2.0 GHz processorMac, Chromebook, Apple devices, and Microsoft Surface are not compatibleEthernet port requiredUSB Noise‑Cancelling HeadsetMust include a functioning microphoneMust be hardwired (no Bluetooth)Ethernet CableHard‑wired internet connection is required (Wi‑Fi/cellular not permitted)

System & Network Requirements

Minimum Internet Speed: 50 Mbps download / 20 Mbps uploadVerify at:Operating System:Windows 11MacOS and Chromebook not supportedProcessor & Memory:Minimum: Dual‑Core 2.0 GHzRecommended: Quad‑CoreMinimum RAM: 16 GB

Benefits

Full time . 40 hours per week schedule with overtime opportunities!Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Training & DevelopmentWork From Home