Remote Customer Service Representative - TX, GA, OK

OneTouch Direct, LLC; Oregon; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work From Home

Health Plan

401k/IRA

Paid Time Off

Training & Development

Overtime opportunities

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to work from home and support customers with inquiries about our products and services.

You will respond to inquiries via phone, email, or chat, assist with troubleshooting, and process orders and returns while escalating complex issues as needed. A high school diploma and 1–2 years of experience are required, with a reliable internet connection and quiet home office essential.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma or equivalent

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia. Candidates must live in San Antonio, TX, Oklahoma or Georgia. If in Oklahoma, applicants in Duncan, OK and Ada, OK or within 45 miles of Stephens County and Pontotoc County are ineligible for this position.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment

• Windows laptop or desktop with webcam

• Minimum Dual‑Core 2.0 GHz processor
• Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
• Ethernet port required

• USB Noise‑Cancelling Headset
• Must include a functioning microphone
• Must be hardwired (no Bluetooth)

• Ethernet Cable
• Hard‑wired internet connection is required (Wi‑Fi/cellular not permitted)

System & Network Requirements

• Minimum Internet Speed: 50 Mbps download / 20 Mbps upload
• Verify at:

• Operating System:

• Windows 11
• MacOS and Chromebook not supported

• Processor & Memory:

• Minimum: Dual‑Core 2.0 GHz
• Recommended: Quad‑Core
• Minimum RAM: 16 GB

Benefits

• Full time . 40 hours per week schedule with overtime opportunities!
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home