Remote Customer Service Specialist – 40h/wk

OneTouch Direct, LLC; New York (NY); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k/IRA)

Life Insurance

Paid Time Off

Training & Development

Work From Home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join our team from a home office. You will assist customers with inquiries, troubleshoot issues, and support them through order processing and returns, ensuring a high level of service.

Applicants should have strong communication and problem-solving skills, with 1–2 years of customer service experience and a high school diploma. Remote work requires a reliable wired internet connection and a quiet work environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written; strong problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary; provide feedback to improve processes.

Skills

Customer service

Communication skills

Problem-solving

Independent work

Education

High school diploma or equivalent

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join our team from a home office. You will assist customers with inquiries, troubleshoot issues, and support them through order processing and returns, ensuring a high level of service.

Applicants should have strong communication and problem-solving skills, with 1–2 years of customer service experience and a high school diploma. Remote work requires a reliable wired internet connection and a quiet work environment.