Remote Customer Support Specialist - Fast First Call

Teleperformance USA; Wisconsin; Remote; USD 20,664,000 - 30,307,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on professional excellence and customer experience.

This role emphasizes high-velocity service delivery, the use of web-based tools, and adherence to established processes while maintaining a positive customer experience in a remote/work-from-home capable setup.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Problem solving

Organizational skills

Emotional intelligence

Adaptability

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on professional excellence and customer experience.

This role emphasizes high-velocity service delivery, the use of web-based tools, and adherence to established processes while maintaining a positive customer experience in a remote/work-from-home capable setup.