Remote Customer Support Specialist

Teleperformance USA; Minnesota; Remote; USD 60,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Military-friendly culture

Job summary

TeleperformanceUSA seeks a Customer Support Specialist to be the primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity setting.

The role emphasizes resolving inquiries to ensure a seamless customer experience, utilizing web-based tools, and maintaining a strong focus on service delivery in a dynamic environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing speed 25 wpm

18 years or older

Windows-based systems

Sales experience preferred

College degree preferred

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Windows OS

Job description

TeleperformanceUSA seeks a Customer Support Specialist to be the primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity setting.

The role emphasizes resolving inquiries to ensure a seamless customer experience, utilizing web-based tools, and maintaining a strong focus on service delivery in a dynamic environment.