Remote Customer Sales Specialist

Teleperformance USA; Minnesota; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Sales Specialist to be a primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive experience in a fast-paced environment.

The role emphasizes service delivery, sales objectives, and teamwork across departments, with a strong focus on customer satisfaction and performance in a remote work setting.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Typing speed 25 wpm

Strong communication

Customer service experience

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Sales Specialist to be a primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and ensure a positive experience in a fast-paced environment.

The role emphasizes service delivery, sales objectives, and teamwork across departments, with a strong focus on customer satisfaction and performance in a remote work setting.