Remote Customer Support Specialist

OneTouch Direct, LLC; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

Paid time off

Training opportunities

Work-from-home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join its growing contact center team. You will be the first point of contact, handling inquiries, resolving concerns, and delivering accurate product support from your home office.

The role requires clear communication, problem-solving, and the discipline to perform well remotely while meeting service quality standards. Weekend or overtime opportunities may be available, with full-time hours and benefits.

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time in a remote setting.
• Must reside in the San Antonio, Texas region.
• Reliable internet connection and a suitable home office environment.

Responsibilities

• Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
• Assist customers with troubleshooting issues and provide effective solutions.
• Process customer orders, updates, modifications, and returns accurately.
• Escalate complex customer concerns to senior team members when required.
• Maintain detailed customer records and ensure accurate information handling.
• Provide feedback and suggestions to improve customer service processes.
• Deliver a positive customer experience while meeting service quality standards.

Skills

Customer service

Remote work

Communication

Time management

Education

High School Diploma

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join its growing contact center team. You will be the first point of contact, handling inquiries, resolving concerns, and delivering accurate product support from your home office.

The role requires clear communication, problem-solving, and the discipline to perform well remotely while meeting service quality standards. Weekend or overtime opportunities may be available, with full-time hours and benefits.