Remote Customer Service Rep – Full-Time, Benefits Included

OneTouch Direct, LLC; Oklahoma; À distance; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health Care Plan

Retirement Plan (401k, IRA)

Life Insurance

Paid Time Off

Training & Development

Work From Home

Résumé du poste

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to serve as the frontline for customer inquiries regarding products and services. You will work from home and join a team dedicated to delivering exceptional service.

Applicants must reside in San Antonio, TX, Oklahoma, or Georgia and meet hardware and internet requirements. Responsibilities include handling inquiries by phone, email, or chat, troubleshooting issues, processing orders and returns, and escalating complex

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.

Responsabilités

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Connaissances

Communication skills

Problem solving

Independent work

Time management

Remote work readiness

Formation

High school diploma

Outils

Windows 11

Wired internet

Description du poste

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to serve as the frontline for customer inquiries regarding products and services. You will work from home and join a team dedicated to delivering exceptional service.

Applicants must reside in San Antonio, TX, Oklahoma, or Georgia and meet hardware and internet requirements. Responsibilities include handling inquiries by phone, email, or chat, troubleshooting issues, processing orders and returns, and escalating complex