Remote Customer Service Specialist - 40 hrs/wk with Benefits

OneTouch Direct, LLC; Athens (GA); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full time 40h/week

Health plan

401k

Life Insurance

Paid time off

Training & Development

Work From Home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join our team from home. You will handle inquiries via phone, email or chat, assist with troubleshooting, and process orders, amendments and returns while upholding our standard of exceptional service.

Candidates should have a high school diploma, 1–2 years in customer service, strong communication and problem-solving skills, and a reliable home office with a wired internet connection.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication, both verbal and written, and strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Skills

Communication skills

Problem solving

Time management

Independence

Remote work

Education

High school diploma

Tools

Windows 11

Job description

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join our team from home. You will handle inquiries via phone, email or chat, assist with troubleshooting, and process orders, amendments and returns while upholding our standard of exceptional service.

Candidates should have a high school diploma, 1–2 years in customer service, strong communication and problem-solving skills, and a reliable home office with a wired internet connection.