Remote Customer Support Specialist

Teleperformance USA; Iowa; À distance; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Life insurance

Dental coverage

Vision coverage

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency.

The role emphasizes delivering a seamless customer experience in a fast-paced environment, using a suite of web-based tools, while maintaining confidentiality and compliance with company policies. This is a remote position restricted to eligible U.S. states, including IA.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de‑escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Connaissances

Typing 25 WPM

Active listening

Communication

Customer service experience

Comfortable with Windows-based systems

Formation

High School Diploma or equivalent

College degree preferred but not required

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency.

The role emphasizes delivering a seamless customer experience in a fast-paced environment, using a suite of web-based tools, while maintaining confidentiality and compliance with company policies. This is a remote position restricted to eligible U.S. states, including IA.