Bilingual Spanish/English Remote Customer Support Specialist

Teleperformance; Hartford (CT); Remote; USD 35,000 - 48,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and ensure a positive experience.

We require at least 6 months of customer service, ability to type 25 WPM, and comfort with Windows-based systems. 18+ and strong communication skills are essential for success.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with Windows-based computer systems.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries via multiple channels and respond professionally.
• Resolve inquiries to deliver a seamless customer experience.
• Maintain confidentiality of customer information.
• Aim to resolve issues on first contact and escalate when needed.
• Document interactions for auditing and reporting.

Skills

Customer service experience

Typing 25 wpm

Windows-based systems

Sales experience

Age 18+

Desktop computer familiarity

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and ensure a positive experience.

We require at least 6 months of customer service, ability to type 25 WPM, and comfort with Windows-based systems. 18+ and strong communication skills are essential for success.