Remote Bilingual Spanish/English Customer Support

Teleperformance; Central City (NE); Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role operates in a high-velocity environment and offers remote work options with state-specific eligibility.

Requirements include at least 6 months of customer service experience, 18+ age, and a minimum typing speed of 25 wpm. Strong communication and problem-solving skills are essential, with a focus on first-call resolution.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Typing speed

Education

High School Diploma

College degree preferred

Tools

Windows

Job description

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. The role operates in a high-velocity environment and offers remote work options with state-specific eligibility.

Requirements include at least 6 months of customer service experience, 18+ age, and a minimum typing speed of 25 wpm. Strong communication and problem-solving skills are essential, with a focus on first-call resolution.