Remote Customer Experience Specialist

Teleperformance USA; Tennessee; Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment. This position supports a seamless customer experience from a home office setup.

Applicants should be at least 18, with 6+ months of customer service experience, and typing 25 WPM or more. Residency is currently restricted to listed US states.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Communication

Problem-solving

Typing

Windows

Customer service

Upselling

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced environment. This position supports a seamless customer experience from a home office setup.

Applicants should be at least 18, with 6+ months of customer service experience, and typing 25 WPM or more. Residency is currently restricted to listed US states.