Remote Customer Support Specialist

Teleperformance USA; Ohio; Remote; USD 32,000 - 45,000; Full time

Job summary

Teleperformance USA in Ohio is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use a suite of web-based tools to resolve issues and ensure a seamless, positive customer experience in a fast-paced environment.

The role emphasizes service delivery, effective communication, and discretion with confidential information, with opportunities for growth in a globally active company that supports

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 wpm

Windows familiarity

Communication skills

Problem solving

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA in Ohio is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use a suite of web-based tools to resolve issues and ensure a seamless, positive customer experience in a fast-paced environment.

The role emphasizes service delivery, effective communication, and discretion with confidential information, with opportunities for growth in a globally active company that supports