Bilingual Remote Customer Support Specialist (Spanish/English)

Teleperformance USA; Ohio; A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Mental health resources

401(k) and other benefits

Descripción de la vacante

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to be a primary point of contact for clients. You will manage inbound and outbound inquiries using web-based tools to resolve issues and ensure a positive customer experience in a high-velocity environment.

The role operates remotely with eligibility restricted to certain states, including Ohio, and offers comprehensive benefits and career growth opportunities within TP.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Conocimientos

Bilingual Spanish/English

Typing 25 WPM

Customer service experience

Communication skills

Educación

High School Diploma

College degree preferred

Herramientas

Windows OS

Descripción del empleo

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to be a primary point of contact for clients. You will manage inbound and outbound inquiries using web-based tools to resolve issues and ensure a positive customer experience in a high-velocity environment.

The role operates remotely with eligibility restricted to certain states, including Ohio, and offers comprehensive benefits and career growth opportunities within TP.