Remote Customer Support Specialist (Fast‑Paced)

Teleperformance USA; Kentucky; Remote; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Paid time off

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound/outbound inquiries with professionalism. The role supports a high-velocity environment and emphasizes exceptional service delivery.

Responsibilities include managing inquiries, active listening, and escalating issues when needed while maintaining confidential data. Remote work flexibility is a feature of this role, with state-restricted eligibility noted in the job posting.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative responses to varied questions.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows OS

Communication skills

Problem solving

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound/outbound inquiries with professionalism. The role supports a high-velocity environment and emphasizes exceptional service delivery.

Responsibilities include managing inquiries, active listening, and escalating issues when needed while maintaining confidential data. Remote work flexibility is a feature of this role, with state-restricted eligibility noted in the job posting.