Remote Customer Support Specialist

careersus-teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

The role emphasizes delivering a seamless customer experience through active listening, problem solving, and collaboration across teams. Candidates must meet the basic qualifications and be prepared for a remote work setup within eligible US states.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Analytical skills

Organizational skills

Problem solving

Collaboration

Emotional intelligence

Open-mindedness

Critical thinking

Shift flexibility

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professional excellence in a high-velocity environment.

The role emphasizes delivering a seamless customer experience through active listening, problem solving, and collaboration across teams. Candidates must meet the basic qualifications and be prepared for a remote work setup within eligible US states.