Remote Customer Engagement Specialist

Teleperformance USA; West Virginia; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K plan

Life insurance

Discounts

Remote work opportunities

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism. This role emphasizes excellent service in a fast-paced environment using web-based tools to resolve inquiries and ensure a positive customer experience.

Eligibility includes residents of multiple US states; the company promotes inclusion, growth, and a strong customer-first culture with comprehensive benefits and diverse career

Qualifications

• 2+ years in a consumer-facing role preferred.
• Experience with multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email experience preferred.
• eCommerce experience is a plus.
• Ability to work independently.
• Strong technical aptitude for new technologies.
• Ability to work cross-functionally and remotely.
• 6 months customer service experience preferred.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Ability to navigate Windows.

Responsibilities

• Resolve complex consumer issues and advise first level representatives.
• Negotiate, follow up, and ensure consumer satisfaction.
• Assess situations quickly and take action per brand guidelines.
• Represent the team with brand partners to drive changes via consumer voice.
• Document and report on consumer interactions clearly.
• Engage via calls, live chat, or email to answer questions.

Skills

Customer service experience

Communication skills

Technical aptitude

Remote work ability

Typing speed 25 wpm

Windows basics

Education

High School Diploma or GED

Tools

Google Workspace

CRM software

Live chat tools

Email handling

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism. This role emphasizes excellent service in a fast-paced environment using web-based tools to resolve inquiries and ensure a positive customer experience.

Eligibility includes residents of multiple US states; the company promotes inclusion, growth, and a strong customer-first culture with comprehensive benefits and diverse career