Remote Customer Support Specialist

Talentify; Mountain Home Air Force Base (ID); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to join our dynamic team in the United States. This role focuses on handling customer inquiries, delivering accurate information, resolving issues, and ensuring a positive experience in a fast-paced, team-oriented environment.

Ideal candidates will have excellent communication skills, the ability to multi-task, and a customer-service mindset. We offer paid training, a casual dress code, and comprehensive benefits; background checks apply.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalation customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Excellent communication

Typing 20+ wpm

Microsoft Office

Windows OS

Reliability

Conflict resolution

Customer service oriented

Multi-tasking

Team oriented

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Representative to join our dynamic team in the United States. This role focuses on handling customer inquiries, delivering accurate information, resolving issues, and ensuring a positive experience in a fast-paced, team-oriented environment.

Ideal candidates will have excellent communication skills, the ability to multi-task, and a customer-service mindset. We offer paid training, a casual dress code, and comprehensive benefits; background checks apply.