Remote Customer Experience Specialist

MCI Military Recruitment; Wyoming (OH); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a dedicated Customer Service Representative to join our team. The role focuses on handling customer inquiries, providing accurate information, resolving issues, and delivering a positive customer experience across on-site and remote operations.

Ideal candidates possess strong communication, problem-solving abilities, and a customer-first mindset, with readiness to work in a fast-paced environment and support initiatives across multiple industries.

Qualifications

• Minimum 18 years of age and legal working status
• High school diploma or equivalent required
• Strong written and oral communication skills
• Typing speed 20+ WPM
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Word)
• Reliable with good attendance and punctuality
• Ability to handle multiple tasks and prioritize
• Customer-focused with empathetic, patient approach
• Strong interpersonal skills and teamwork
• Ability to thrive in a fast-paced environment

Responsibilities

• Listen to customers, understand needs, and resolve issues
• Use systems to manage accounts and process tasks
• Identify sales opportunities and upsell when appropriate
• Explain and position products and processes to customers
• Escalate dissatisfied customers to management when needed
• Aim for first call resolution through effective problem solving

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Team orientation

Conflict resolution

Typing speed

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a dedicated Customer Service Representative to join our team. The role focuses on handling customer inquiries, providing accurate information, resolving issues, and delivering a positive customer experience across on-site and remote operations.

Ideal candidates possess strong communication, problem-solving abilities, and a customer-first mindset, with readiness to work in a fast-paced environment and support initiatives across multiple industries.