Remote Customer Care Specialist

MCI Military Recruitment; Lawton (OK); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment across on-site and remote staffing models.

Ideal candidates will be 18+, have a high school diploma, and be proficient with Microsoft Office.

Qualifications

• 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written and oral communication skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot and follow up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers, understand needs and resolve issues.
• Use systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes to customers.
• Escalate dissatisfaction with managerial team when needed.
• Ensure first call resolution through problem solving and efficient call handling.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Teamwork

Empathy

Education

High School Diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience. The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment across on-site and remote staffing models.

Ideal candidates will be 18+, have a high school diploma, and be proficient with Microsoft Office.