Remote Customer Experience Specialist

MCI Military Recruitment; Box Elder (SD); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Casual dress code

Job summary

MCI seeks a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role emphasizes effective communication, problem solving, and the ability to thrive in a fast-paced environment.

On-site teams support diverse locations and service lines across the USA. The ideal candidate will have a high school diploma or equivalent, strong organizational and typing skills, and a customer-focused mindset.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalated customer dissatisfaction with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Attention to detail

Conflict resolution

Team orientation

Empathy

Typing speed 20+ wpm

MS Office

Education

High school diploma or equivalent

Job description

MCI seeks a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role emphasizes effective communication, problem solving, and the ability to thrive in a fast-paced environment.

On-site teams support diverse locations and service lines across the USA. The ideal candidate will have a high school diploma or equivalent, strong organizational and typing skills, and a customer-focused mindset.