Remote Customer Experience Specialist

Talentify; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a dedicated Customer Service Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

You will listen to customers, manage accounts, spot sales opportunities, explain products, and strive for first-call resolution while supporting a customer-focused culture across locations.

Qualifications

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction as needed.
• Ensure first call resolution through problem solving and effective call handling.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve issues to ensure a positive customer experience.
• Identify opportunities to upsell or upgrade services.

Skills

Listening to customers

Issue resolution

Account management

Sales awareness

Product explanation

First-call resolution

Communication skills

Team collaboration

Education

High school diploma or equivalent

Job description

MCI is seeking a dedicated Customer Service Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

You will listen to customers, manage accounts, spot sales opportunities, explain products, and strive for first-call resolution while supporting a customer-focused culture across locations.