Remote Customer Support Specialist

Teleperformance USA; Montana; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA in Montana is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence and using a suite of web-based tools to resolve issues.

This role supports a seamless customer experience in a high-velocity environment, emphasizing active listening, discretion with confidential information, and a committed focus on solving problems on the first contact.

Qualifications

• Must have at least 6 months of customer service experience.
• Typing speed of 25 words per minute or faster.
• Comfortable using Windows-based computer systems.
• Strong communication and listening skills.
• Sales experience is a plus.
• Flexibility to work a variety of shifts.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing speed 25 wpm

Windows proficiency

Communication skills

Sales experience

Shifts adaptability

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA in Montana is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence and using a suite of web-based tools to resolve issues.

This role supports a seamless customer experience in a high-velocity environment, emphasizing active listening, discretion with confidential information, and a committed focus on solving problems on the first contact.