Remote Customer Support Specialist

Teleperformance USA; Minnesota; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance USA in Minnesota is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve inquiries and ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes service delivery, confidentiality, and first-call issue resolution, with opportunities for growth within TP's inclusive culture.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Communication

Customer service

Team collaboration

Problem solving

Open-mindedness

Emotional intelligence

Attention to detail

Typing 25 WPM

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA in Minnesota is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve inquiries and ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes service delivery, confidentiality, and first-call issue resolution, with opportunities for growth within TP's inclusive culture.