Remote Customer Experience Specialist

TP; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits including medical, vis

401(k) plans

Paid time off and family leave

Job summary

TP is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on timely, professional resolution. You will use web-based tools to deliver a seamless customer experience in a fast-paced environment.

The role emphasizes strong communication, active listening, and the ability to protect confidential information while delivering first-call resolutions where possible.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries with proactive, innovative responses.
• Handle and carefully respond to all customer inquiries.
• Provide excellent service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call.
• Escalate interactions when necessary.
• Track call-related information for auditing and reporting.
• Upsell if required.

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

TP is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a focus on timely, professional resolution. You will use web-based tools to deliver a seamless customer experience in a fast-paced environment.

The role emphasizes strong communication, active listening, and the ability to protect confidential information while delivering first-call resolutions where possible.