Remote Customer Support Specialist

MCI; Kentucky; On-site; USD 30,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support from a remote work-at-home setup. You will handle inquiries by phone, email, or chat and help customers achieve positive outcomes. The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior customer service experience is a plus, but motivated newcomers are welcome. Join a growing, diverse, growth-oriented company.

Qualifications

• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support from a remote work-at-home setup. You will handle inquiries by phone, email, or chat and help customers achieve positive outcomes. The ideal candidate is 18+, with a high school diploma or GED, fluent English, and strong communication skills. Prior customer service experience is a plus, but motivated newcomers are welcome. Join a growing, diverse, growth-oriented company.