Remote Customer Care Specialist | Problem-Solver

MCI; United States; Remote; USD 32,000 - 54,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support from a remote, work-at-home setup in the United States. The role involves assisting customers by phone, email, or chat, answering inquiries, and resolving concerns with empathy.

Strong communication and problem-solving skills are essential, with prior CS experience a plus. Applicants must be 18+, have a high school diploma or GED, and be fluent in English.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comms

Excellent problem-solving

Active listening

Multitasking ability

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support from a remote, work-at-home setup in the United States. The role involves assisting customers by phone, email, or chat, answering inquiries, and resolving concerns with empathy.

Strong communication and problem-solving skills are essential, with prior CS experience a plus. Applicants must be 18+, have a high school diploma or GED, and be fluent in English.