Remote Customer Service Specialist

MCI Careers; Indiana (PA); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI Careers is hiring a Remote Call Center Customer Service Representative. This position requires strong problem-solving and interpersonal skills, with duties including handling customer inquiries via phone, email, and chat. Candidates must be at least 18 years old and have a high school diploma or GED. The role offers various shifts, health benefits, and opportunities for career growth within a supportive company. Join us to create positive customer experiences from home.

Qualifications

• Must be 18 years or older.
• Previous experience in a call center environment is preferred.
• Ability to work independently and manage time effectively.
• High-speed internet and a distraction-free home office setup.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer complaints.
• Maintain detailed records of customer interactions.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Time management

Familiarity with software systems

Education

High school Diploma/GED

Job description

MCI Careers is hiring a Remote Call Center Customer Service Representative. This position requires strong problem-solving and interpersonal skills, with duties including handling customer inquiries via phone, email, and chat. Candidates must be at least 18 years old and have a high school diploma or GED. The role offers various shifts, health benefits, and opportunities for career growth within a supportive company. Join us to create positive customer experiences from home.