Remote Customer Care Specialist

MCI; Lansing (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative for remote, work-at-home support in the United States. You will assist customers via phone, email, or chat, ensuring professional and friendly service while maintaining accurate records and meeting quality goals.

The ideal candidate is fluent in English with strong communication and problem-solving skills; previous customer service experience is a plus but not required. 18+ and a high school diploma or GED are required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Customer service

Fluent English

Strong communication

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative for remote, work-at-home support in the United States. You will assist customers via phone, email, or chat, ensuring professional and friendly service while maintaining accurate records and meeting quality goals.

The ideal candidate is fluent in English with strong communication and problem-solving skills; previous customer service experience is a plus but not required. 18+ and a high school diploma or GED are required.