Remote Customer Support Specialist (Call Center)

MCI; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive starting compensation

Paid Time Off and holidays

Health, dental, and vision coverage

Retirement savings program

Disability and life insurance options

Frequent incentives and rewards

Paid training and development

Job summary

MCI is seeking a Remote Work-at-Home Customer Service Representative to deliver outstanding support to clients from a home office. The position involves handling inquiries via phone, email, and chat, and requires strong problem-solving abilities.

Ideal candidates should have a high school diploma, customer service experience, and the ability to manage multiple software systems simultaneously. MCI offers competitive compensation, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call-center environment is preferred.
• Comfortable using multiple software systems simultaneously.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer complaints.
• Maintain detailed records of customer interactions.

Skills

Strong interpersonal skills

Problem-solving skills

Time management

Ability to work independently

Education

High school Diploma or GED

Tools

Multiple software systems

Job description

MCI is seeking a Remote Work-at-Home Customer Service Representative to deliver outstanding support to clients from a home office. The position involves handling inquiries via phone, email, and chat, and requires strong problem-solving abilities.

Ideal candidates should have a high school diploma, customer service experience, and the ability to manage multiple software systems simultaneously. MCI offers competitive compensation, health benefits, and career growth opportunities.