Remote Customer Support & Sales Specialist

MCI; Town of Texas (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to work remotely, providing support and sales interactions for customers. The successful candidate will have excellent organizational and communication skills to resolve issues and promote products effectively.

Responsibilities include listening to customer needs, using systems for account management, and ensuring high-quality customer experiences. The position offers comprehensive benefits including paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (≥20 words per minute).
• Highly reliable with regular attendance and punctuality.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize technology for account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first-call resolution through effective call handling.

Skills

Organizational skills

Communication skills

Microsoft Office Suite

Customer service orientation

Problem solving

Conflict resolution

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Job description

MCI is seeking a Customer Service Representative to work remotely, providing support and sales interactions for customers. The successful candidate will have excellent organizational and communication skills to resolve issues and promote products effectively.

Responsibilities include listening to customer needs, using systems for account management, and ensuring high-quality customer experiences. The position offers comprehensive benefits including paid time off, health coverage, and career growth opportunities.