Remote Customer Support & Sales Specialist

MCI; Wyoming (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Daily, weekly, and monthly contests with cash bonuses

Comprehensive medical, dental, and vision coverage

Internal promotions and advancement opportunities

Paid training

Job summary

MCI is currently seeking customer service representatives to work from home and support customer interactions. The role involves resolving issues, selling products, and ensuring a top-notch customer experience across various channels.

Candidates should possess strong communication skills, a high school diploma, and be at least 18 years old. The position offers various benefits such as paid time off, performance rewards, and comprehensive health coverage.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems and technology for account management.
• Explain and position products and processes to customers.
• Ensure first-call resolution through effective problem solving.

Skills

Organizational skills

Communication skills

Typing speed (≥20 words per minute)

Basic Microsoft Office Suite

Conflict resolution

Customer service orientation

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Job description

MCI is currently seeking customer service representatives to work from home and support customer interactions. The role involves resolving issues, selling products, and ensuring a top-notch customer experience across various channels.

Candidates should possess strong communication skills, a high school diploma, and be at least 18 years old. The position offers various benefits such as paid time off, performance rewards, and comprehensive health coverage.