Remote Customer Support & Sales Specialist

MCI Careers; South Carolina; Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is looking for dedicated customer service representatives in South Carolina to manage customer interactions and resolve support issues. Candidates should excel in communication, possess strong problem-solving skills, and have a high school diploma. The position offers substantial benefits including health coverage, paid time off, and opportunities for career growth. A friendly team culture that promotes engagement and fun is also emphasized.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Must be customer service oriented.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Conflict resolution

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for dedicated customer service representatives in South Carolina to manage customer interactions and resolve support issues. Candidates should excel in communication, possess strong problem-solving skills, and have a high school diploma. The position offers substantial benefits including health coverage, paid time off, and opportunities for career growth. A friendly team culture that promotes engagement and fun is also emphasized.