Remote Customer Service Specialist

MCI; Louisiana (MO); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is seeking a Remote Call Center Customer Service Representative to deliver outstanding support to clients. The role involves handling customer inquiries through various channels and requires strong interpersonal skills and previous customer service experience. Competitive starting compensation with benefits like paid time off, health coverage, and career growth opportunities are offered. Ideal candidates should be flexible with shift timings and have a distraction-free home office setup.

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center environment.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service delivery.

Skills

Strong interpersonal and problem-solving skills

Ability to work independently

Ability to manage time effectively

Comfortable using multiple software systems

Education

High school Diploma/GED

Job description

MCI Careers is seeking a Remote Call Center Customer Service Representative to deliver outstanding support to clients. The role involves handling customer inquiries through various channels and requires strong interpersonal skills and previous customer service experience. Competitive starting compensation with benefits like paid time off, health coverage, and career growth opportunities are offered. Ideal candidates should be flexible with shift timings and have a distraction-free home office setup.