Customer Support & Sales Specialist

MCI; Idaho; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Career growth opportunities

Fun work environment

Job summary

MCI Careers is seeking a dedicated Customer Service Representative to support customer interactions across the United States, primarily focusing on resolving support issues, selling products, and ensuring top-notch customer experiences. Candidates must be 18 years or older and possess excellent communication and organizational skills. The role offers competitive compensation and a variety of employee benefits, including paid time off and health insurance. This is an excellent opportunity for motivated individuals looking to grow within a dynamic company.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem-solving.

Skills

Organizational skills

Communication skills

Customer service orientation

Multi-tasking

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a dedicated Customer Service Representative to support customer interactions across the United States, primarily focusing on resolving support issues, selling products, and ensuring top-notch customer experiences. Candidates must be 18 years or older and possess excellent communication and organizational skills. The role offers competitive compensation and a variety of employee benefits, including paid time off and health insurance. This is an excellent opportunity for motivated individuals looking to grow within a dynamic company.